The effect of service quality, supervision and organizational culture on employee performance at mopah airport | Technium Business and Management

Technium Business and Management (TBM) ISSN 2821-4366 is a double-blind refereed, open-access academic journal with the objective of providing a forum for the dissemination of theory and research in all areas of business, management, and organizational decisions which would be of interest to academics, practitioners, and policy makers.

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Published: Aug 19, 2024

DOI: https://doi.org/10.47577/business.v8i.11600

Keywords:

service quality, supervision, organization culture, performance

Ones Samperuru

Open University of Indonesia

Wa Ariadi

STIE Port Numbay

Janita S Meliala

Binus University

Abstract

The purpose of the study was to determine the effect of service quality, supervision and organizational culture on employee performance at Mopah Airport. The study used a quantitative research approach. The sample of this study was all 130 employees. The results of the questionnaire were tabulated and analyzed using Structural Equation Modeling (SEM) using the SmartPLS application. The results of the analysis proved that service quality and supervision each had an insignificant effect on employee performance. While organizational culture had a significant effect on performance. Furthermore, it was also found that service quality, supervision, and organizational culture simultaneously had an effect on performance.

How to Cite

Samperuru, O., Ariadi, W., & Meliala, J. S. (2024). The effect of service quality, supervision and organizational culture on employee performance at mopah airport. Technium Business and Management, 8, 187–200. https://doi.org/10.47577/business.v8i.11600

Issue

Vol. 8 (2024): New Multidisciplinary Research in Business and Management

Section

Articles

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

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